FlyerTalk Forums - View Single Post - New BA Director of Brand and Customer Experience

Jun 30, 2017, 6:22 am

#10

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,588

We can make assumptions based on her background and nationality but what really matters is;

(a) does she understand the BA brand?
(b) will she champion the customer?

Let's see what direction she goes in, and then form our opinions.

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