Originally Posted by Dallas49er

It truly was thing of beauty to see the smile of recognition that showed up on a Delta employee's face when you handed them one of these cards AFTER they went above and beyond. "Positive reinforcement reinforces positively"-Pavlov*

As an aside- I sat next to a senior Delta FA last week, and in conversation, she mentioned that that good old fashioned letter still works-the recipient gets great recognition and a one time top priority pass for standyby (vs other NRSA's, not us) for them and thier companion. Evidently these passes are like gold dust, especially to those who are more junior, more motivated, and less jaded by their seniors. To quote Rod Serling "Imagine if you will...." the last truly unmotivated, least caring (very old, senior) flight attendant you flew with being bumped, yes bumped, by the flight attendant about whom you wrote a great letter. And now this crusty, senior, non-caring, unmotivated, burned out person (or captain) has to wait for the next flight, while your heroine (or hero) leaves them standing at the gate.

Here's to positive re-inforcement.