FlyerTalk Forums - View Single Post - Hertz UK - how to reach human who can actually solve a problem
Old Jun 29, 2017, 3:25 pm
  #9  
UAPremExecflyer
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Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
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Originally Posted by CDTraveler
I needed to deal with someone who get me a replacement car as well as handle the defective one. According to the person answering the breakdown line, they don't do that.
That is precisely what the emergency breakdown line handles. I had a car damaged in an attempted break-in. Called the 24-number and they sorted out a replacement and all the paperwork was ready at the switch over location.

Last edited by FlyinHawaiian; Jun 29, 2017 at 5:48 pm Reason: fixing code
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