Originally Posted by SethLevy
This is a very difficult report to write on the Park Hyatt Tokyo. Nevertheless, I wanted to communicate the details of my recent stay at this hotel. Suffice it to say I was less than impressed with both the quality of the service and the attitude of the hotel’s staff.
Wow. We just returned from a 9-night stay at Park Hyatt Tokyo and I can say without reservation that our experience was the polar opposite of yours.
We consistently and without exception received the best service I've experienced anywhere, from the bell staff, concierges, restaurant staff and housekeeping. Everyone was polite, pleasant, eager to please and discreet.
I told my husband I was dreading our return home, since I've never experienced anything close to that level of service anywhere in the US, including 5-star hotels.
The quality and repair of the furnishings, fixtures and soft goods (drapes, carpets, etc) in our PHT room were impeccable.
I was ill one day and we didn't leave our room at all. We left the "do not disturb" light on. About midday the housekeeping staff called and very apologetically inquired whether we needed the room made up. I said no, and we were not bothered again.
We were in our room on several occasions when the housekeeping staff was doing evening turn-down. We had our "do not disturb" light on, so a small pre-printed note was slipped under the door, inviting us to call Housekeeping if we wanted turn-down service.
I am a professional travel writer and I'm VERY picky. PHT vastly exceeded my expectations.
Sorry you had a bad stay, but I don't believe it represents a typical experience at this hotel.