Originally Posted by DeltaPurser
My only point in making the comment was that the S2B pass in and of itself is not enough of a motivator to make someone who is not "service minded" start going out of his/her way.
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I really still do have a problem with this kind of thinking. I believe that everyone in the "service industry" should go out of his way all the time in just doing their job. Maybe this is one reason that the airline industry is having so many problems lately. And most people who have flown DL for many years have noticed that DL's service in the last 5 years or so has really gone downhill... Not every employee, but too many.
