Originally Posted by indufan
Isn't this saying the same thing as not breaking your back?
I go out of my way for our customers all the time, if they take the time to send something in writing to my boss I get $25. It rarely happens and I am certainly not in it for the cash, but it's certainly still a good program.
Not really... depends on how you want to interpret it I guess.
My only point in making the comment was that the S2B pass in and of itself is not enough of a motivator to make someone who is not "service minded" start going out of his/her way.
Like your $25 "reward"... It sounds like you'd keep doing your job the way you do it, with or without the money. What about the guy in the cubicle next to you? If he's not "service minded" like you, do you think the $25 is going to make him "try harder"? Probably not...