I booked our Caribbean vacation in August 2016. Since then there has been multiple schedule changes, aircraft changes and changed seats.

When I booked the trip, my spouse and I were seated together in a row 18 on a Delta B757 with plenty of space in front of us. After changes, we were placed in middle seats away from each other, not even in the Comfort+ originally booked and where I used extra miles for my spouse. After emails from Delta and a phone call to the Platinum desk, I was told the system "shouldn't have done that" but guess what, it did. And during that call, I was told the bulkheads were taken.

On Sat June 24th, our 5:35A flight was delayed due to mechanical. The next flight scheduled for 6:50A was also delayed. I spoke 2 different times to the Platinum desk by phone and was told if we missed the connection there was nothing they could do since Delta has no interline agreements with anyone that flies to Barbados, BGI, (JetBlue, American, etc). We could buy new tickets and be reimbursed for the cost but no one would give me that in writing. As the mechanical delay kept getting extended, we were transferred from DL1665 to DL591 and we asked that our bags be moved. Delta’s HSV staff was short of people on Sat and with 2 delayed flights, it over whelmed the two agents trying to work gates 6 & 8 respectively. They were not that interested in making sure our bags were moved. They kept saying it would be on the next flight, with absolutely no clue that the ATL-BGI is a once a week flight.

Long story short, we arrived on Saturday June 24th, my spouses bags arrived on Sunday June 25th and my bag arrived late on June 26th, 2 days after I arrived. I made many VoIP phone calls and was told something different each time about our bags. My bag arrived into Toronto, Canada on Saturday night about midnight. Why it went 180 degrees opposite the direction of travel I was going, I don't know. And it sat on the ground in Toronto for 31 hours, again no one explaining why.

I am extremely sensitive to sun and I had 4 50+ UV protection shirts in my bag to protect me from too much sun and getting sun poisoning. Out of a 7 day vacation, 3 were wasted waiting on a bag to be delivered. After extreme stress and anxiety, Delta has offered to throw some SkyPesos or a voucher as a "good will" gesture, but I find that insulting after what has happened. Delta has ruined our vacation.

Since the competition has been whittled down to 3 majors, none of them really care about good customer service. The Medallion program has been gutted and Delta continues to send useless emails announcing new "perks" which amount to much ado about nothing.

If you have an important trip where you need to be somewhere within a specific time-frame, DON'T FLY DELTA.