FlyerTalk Forums - View Single Post - Chargeback = account frozen?

Jun 28, 2017 | 9:36 am

#2

InkUnderNails

Join Date: Feb 2008

Location: Nashville, TN

Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond

Posts: 8,043

Quote:

Originally Posted by Wanderlust888

I have been overcharged by a property. I gave feedback on the app which resulted in "Guest Assistance" telling me that they have passed it to the property to deal with.

Assuming that nothing happens, can I go through the chargeback process with my credit card company, or will that result in my Hilton Honors account being frozen?

Document in writing and fax the hotel. Put multiple methods to contact you (phone, email, fax, carrier pigeon). Mention that you will contact CC people within 24 hours. I will bet you get a manager to call.

Your HH account should not be affected.

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