Originally Posted by scented

Thank you for this. Well deserved success.



I thought exactly the same. There is definitely something going on here. FS have improved their second LA property and as I hear try to get the family to invest more in renovations there. Jeff Leatham also helps. But the BW is in a state of neglect. Either the owner tries to get rid of FS as management or the ownership structure makes decisions impossible. I hear ownership is a bit more complicated with too many people and entities involved? Either way, it is unfortunate and there is something wrong -- many improvements would cost almost nothing to them, such as coffee machines, and usually FS is very strict with their owners about investments. Back of house is even worse at BW, which is also very unusual for Four Seasons and something Issy Sharp would not approve of! No wonder staff has become rude.