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Old Jun 27, 17, 10:28 am
Join Date: Mar 2006
Location: STS
Posts: 125
Originally Posted by jackal View Post
I don't think I'd advocate a proactive text if the bag isn't scanned onto the flight. Sometimes baggage handlers forget to scan a bag, or sometimes the barcodes aren't easily readable. It can be presumed to have not been loaded on the flight if it is neither scanned onto the plane nor off of the plane, but even then, it might still appear on the carousel.
The above makes perfect sense. However as my bags have still not arrived I called for status and the agent told me that the bags and others were "pulled" from the flight. I'm guessing that would happen for weight issues (the flight was completely full)? Anyway, it seems Alaska knew of this in advance which makes the lack of service/presence at the airport even more ridiculous.

The good news is my bags are at STS and being dropped off shortly.
zac is online now