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Old Jun 26, 17, 5:07 pm
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,168
Please follow up on this with AS customer relations. Call the number and tell the agent exactly what happened. There should always be personnel available to take lost luggage reports (no matter what time it is) and to collect any "unclaimed" luggage. It sounds like someone seriously dropped the ball at STS and AS needs to know.
formeraa is offline