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Old Jun 26, 17, 4:16 pm
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Join Date: Mar 2004
Location: SGF
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Originally Posted by zac View Post
Also, does anyone know why Alaska cannot just tell people in advance through a text when their bags don't make a flight? They have the data. Or, perhaps allow passengers to scan or input their tags and get status on their own bags? I know, pie in the sky ideas...
I don't think I'd advocate a proactive text if the bag isn't scanned onto the flight. Sometimes baggage handlers forget to scan a bag, or sometimes the barcodes aren't easily readable. It can be presumed to have not been loaded on the flight if it is neither scanned onto the plane nor off of the plane, but even then, it might still appear on the carousel.

I do wish AS would do what AA, UA, and DL already do and allow you to see the baggage tracking scans right in the app, but it's no secret around here what I think of AS's IT, especially for an airline that claims to be (and in a few areas, is) so progressive.
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