Originally Posted by
izzik
Note to self: Have an existing TR account before asking for status match.
TR agent said this was a promotion for existing TR members and she asked if I received an e-mail .. then she found out that I didn't have a TR account, so the entire status match thing was nixed (ie, only for targeted members, which meant I wasn't eligible). I said the webpage had no details about targeting but no such luck.
The supervisor at the TR desk said that they might "open up the promotion" to all members later on, but TBD. This was at Horseshoe Hammond, IN.
Did the offer originate as a targeted e-mail?
I thought about going to Harrah's Joliet, now that I have the card.. but it's just too far away from Chicago to be worthwhile, especially if there's no guarantee of a match taking place.
Sorry for your troubles. I can't say for sure if the offer originated as a targeted e-mail as I found it through a blog. That being said, what they told you at Hammond seems at least partially wrong. This is the from the T&C for this offer online (
https://www.caesars.com/content/dam/..._-_final.pdf):
The Diamond Tier Upgrade Offer (“Offer”) is available to all Total Rewards members who remain in good standing during the entire duration of the Offer Period (defined below)
Note it clearly says ALL Total Rewards members are eligible. I personally would take that as legally binding. You do have to have a TR account to qualify, but you should have been able to open one up on the spot and then upgrade.
For what it's worth, Total Rewards has never been known to really have their stuff together. I've had trouble redeeming offers at Hammond before. It's a shame, because Hammond has a really nice Diamond Lounge with views of the lake and a relatively large buffet.
Joliet (both the town and the casino) is a bit underwhelming, so I understand your reluctance to travel there just to see if you can get the match.