Originally Posted by killuminati

I tried booking an award online but (what a surprise) every time I tried to complete the booking the website timed out, or clicking the book button would do nothing. Tried in a few different browsers, waited an hour but eventually gave in and called.

The tax calculation online $174.05. I checked all the breakdown and it showed everything correctly.

Now the phone agent is trying to charge an additional $300 carrier surcharge on top of what the website was quoting me.

I'm an SE and all flights are on AC metal except for one shorthaul segment on LH. The agents claim is that the $300 YQ is for this 1 hour LH flight and the website missed it.

Does this not sound absurd?? Even if I were to agree that the YQ is correct, why would the taxes be calculated differently on the website vs their call center?