Originally Posted by
daumueller
if the seats were rather to the front, this can always happen if they need more space for Business class. Seats are not guaranteed (even if paid for).
you should be able to get a refund easily though by emailing them.
But they should automatically refund you, because they didn't provide the service. They didn't ask the customer for permission to change the seats. Why should the customer have to request a refund?