A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,575
FWIW, I did eventually get a confirmation email back from Citi stating that I will receive the 4th Night free. It's my confirmation number...the room I booked on my own...but in their standard format showing the credit amount I'll get after the stay.
So it seems like the benefit will work properly, painful as it was to get there...
Still don't understand at all why this isn't a simple online process.