Hotel: Crowne Plaza Detroit Riverfront (aka Hotel Pontchartrain)
Location: Detroit, USA
IHG status(s): Platinum
Paid / award night: Award
Breakfast in restaurant: Restaurant closed.
Upgrade to club floor: Yes
Club lounge access: Granted
Club lounge services / quality: Management has reduced the service offering in the "concierge lounge" in the last six months. Only non-alcoholic soda pop beverages and coffee are offered. They used to provide a selection of food at breakfast and at night as well as complimentary alcoholic drinks. Platinum status guests receive one coupon for a free alcoholic drink in the bar, which is closed pending renovation and relocated to the top-level 25th floor.
Other comments: Upgrades given, but no late checkout -- not even as an IHG platinum. Management sees the old club lounge, which this property calls the "concierge lounge" becoming a "business lounge" but the computer doesn't work, there's no printer, no copying machine, and no newspaper either in the lounge, the lobby or delivered to the room.