Originally Posted by Geoflying

After successfully (despite having major hassles finding any check in agent who knew how to process it at both YYZ and YHZ) using the card for checked bags he eventually encountered one at YYZ who adamantly refused to accept it and told him very rudely "You pay by credit card or your bags don't go on the flight and if you continue to argue with me you won't be getting on the flight either because it is about to close" (this after waiting in line for 75 minutes because he couldn't use the gift card at OLCI or at a check in terminal). Luckily he HAS a credit card otherwise he would have been totally screwed since I was not still there at the airport with him by this time.

I complained both on Facebook (to make sure it was public) and using the official "form" in no uncertain terms afterwards and they very quickly reversed the charge to his credit card and refunded the money left on the gift card to me and sent him an apology. It probably was successful only due to my SE status though - I hate to think of the run-around they would have given no status son. I will never buy an AC gift card again.