Join Date: Aug 2000
Location: Edmonton, AB, Canada
Programs: AC 75K, Hertz President’s Circle, Accor Gold, Hilton Gold, Marriott Gold
Posts: 10,259
If it were me I would write a strong, yet very polite letter but would not specify compensation. I would think AS might feel quite bad that this would happen and offer more than expected. If there is nothing more to the story then it is really terrible service from AS.