Originally Posted by
rehken
Good luck with that, I needed repairs 7 times on 2 B&R bags, 0 of the 7 times was the local repair place able to repair them. I spent more money on shipping than I did on the bags originally, then I gave up on them, because they wouldn't swap out what obviously were lemons in their line.
I agree the options they gave you were awful, sounds very similar to my experience.
Only B and R claim I had to make, I brought it to the local place. Not sure if they handled it or not...but if not, I would assume they would ship it somewhere for repair, not me, and certainly not on my dime.