Originally Posted by
DanTravel
It's relevant to establishing how poor their customer service has been up to this point. Thanks for your opinion, but I find the story interesting, and so I felt it was worthy writing about. I really don't feel that customer service hanging up after i ask to escalate it is a suitable response even if you think so. Regardless. I'm not going to pursue his further and I won't use thrifty again. See above for the reasoning if you wish to read. Thanks.
You did provide some sound advice so thanks for that too!
I'm hardly a Thrifty fan. But, the reality is that you won't likely be treated differently at that location by other franchises. Local business practice is local business practice.
The one thing you may find is that if you are a HVC, corporate will make the refund as a customer service gesture and may or may not pursue with the franchisee. But, that tends to happen when you control the spend for a large organization and keeping you happy is more important than which decision unit pays.