Thanks for the replies. When I booked I chose the "Pay at the counter" option so nothing was charged to my credit card.

My thoughts are that there may be a systematic disorganization and culture that is not focused on customer service.

i asked at the counter and escalated it there if there was anything they can do to make this right. They said "we gave you the alternative option (an extra 70 bucks a day for a different car)."

so, you are not will to work with me on a better resolution? "We give you the alternative option".

Why can't you give me the rate we agreed on? "Because that car is not available now."

anyway.. I left after about an hour of back and forth trying to figure this out and told them they were not very nice to me.

i called thrifty hotline in the USA expecting some kind of empathy, but they were hardliners against providing any sort of help.

"Are you able to help me?" ... "No"
"Why?" ... "Like I said sir, there is nothing that we can do."
"So you don't want to help me?" ... "You have to work it out with the agency in Uruguay?"
"But I booked through your website".... "I can't help you. If there is nothing else you need I will need to end this call"
"Ok, I would like to speak with a manager"..... at this point he hung up...

I called back.... talked to the same guy.... I told him my name and situation... I'm immidiatelt hung up again....

Called back hoping I would get someone else... twice again got the same guy and he hung up immidiatelt when he heard my name.....

Then finally got a different person who got me in touch with a manager. Who just said she would like to help me but can't.

So. At this point. I don't want to spend anymore time dealing with this company. I will never deal with them again. I lost 1 day of travel plus and cost for an extra hotel stay. If someone from thrifty would want to make this right, I'd be receptive to it, however, like I said, based on my experience and other reviews I read online there is systemic disorganization and no focus on customer care throughout their company.