Originally Posted by
Tokyoite
So, the question is not about someone eligible being denied, but rather, a misconception of the rules.
Hope its been clarified for all!
No, it was never about someone eligible being denied, it is the lack of transparency regarding application of the rules.
At LHR, NZ doesn't provide access for a guest, some other airlines presumably do. Yet NZ DOES provide the equivalent at Australian airports for its *Gold guests, and it works in the US as well.