Originally Posted by
NYTA
The hotel did confirm the late checkout multiple times. At no time did they say "sorry, the member isn't occupying the room, so no benefit". I'd say at least the points used to pay for the room should come back.
finally, two people who understand. I told the hotel I would not be occupying the room all three times. The last time; I asked whether the fact that I would be staying at a hotel in the mid-west would at all interfere with her stay.
More to the point though, I didn't even know there was such a thing as a guaranteed 4 p.m. check-out - I "negotiated" the 7 a.m. to 4 p.m. check-out for my situation; and clearly told them that I would not book the room unless they agreed.