Originally Posted by
dayone
You can "demand" ask for anything you want. By my accounting, an apology is about all that is warranted and 10,000 points is far beyond reasonable. And 50,000 points is just a bizarre fantasy. YMMV.
Please be sure to let the GM and/or Marriott know that you were not a guest in the room, that the Platinum benefits were obtained by misrepresentation, and that you are "not at all apologetic" about your deception.
you don't think 10k is warranted for a stay from 7 a.m. to 4 p.m. - when having confirmed it three times?!?!?!
EDIT: and it's too late for an apology - if the cleaner had apologized on the spot it would have meant something; now it's too late for apologies. Moscow Marriott forgot to give me my wakeup call and I almost missed flight, but they were incredibly apologetic and so I did not ask for any point or anything. That ship has sailed with respect to this situation IMO.