Originally Posted by
puchong
I had two separate tickets (each with a different FF#) - AAA to BBB & BBB to CCC, with the second flight connecting to the first.
I asked the stupid AI check in staff to check me & my bag through from AAA to CCC. They spent almost two hours to complete the process (by trying to merge the two PNRS or something like that - I dont know for sure since I only overheard parts of their conversation) - and finally gave me boarding passes without any FF# since the flight was closing. When I reached BBB, the local staff there entered my Krisflyer number for the BBB-CCC flight and printed out a new BP showing my KF#.
But that was about 10 days ago and no miles have show up. Hence my remark about "incompetence of staff" - you have to see AI in action to understand how incompetent they are.
I don't disagree with what you had experienced, though I'm unsure why they even need to link the PNRs for baggage check, as it's independent from the BP issuance.
What I meant to say is I've experienced many times where the FFP # was logged and shown on my BP, yet miles weren't credited. So even with "competent" staff who did exactly what they're supposed to, the data that parses through from one airline to another still gets screwed up in the process...