Originally Posted by
msivam
After 10 days of dithering, I have received an apology from Citibank as you suspected. I don't know why they took so long just to apologise!
I have raised a complaint and they are going to check the call recording and get back to me in the next 24 to 48hrs. I am not going to give up yet!
Siva
The issues is still going on. After waiting for 1 more week, Citibank informed me that they could not refund the miles but I have asked for financial compensation for their error. I am waiting for the response!