Originally Posted by JohannaP

My parents very recently became aware of EC Regulation 261/2004 and remembered a flight from October 29 2015 between Amsterdam and the USA that was cancelled. I am trying to help them to figure out if they would be entitled to a refund (possible up to E1200 for the 2 of them combined from what I understand).

First, I am trying to collect historical flight data, which is quite cumbersome. Could you advise on where to find this, please?

The flight in question that was delayed and ultimately cancelled (my parents were initially asked to fly a day later with UA but ended up being re-booked on a flight with a different company the same day since my mom is oxygen-dependent and very stressed with the changes in flights):

________________________________________
FLIGHT INFORMATION
Departure

Thu, 29OCT15 UA947
AMSTERDAM, NETHERLANDS
(AMS) 11:00 AM
WASHINGTON, DC
(IAD - DULLES) 3:05 PM


Thu, 29OCT15 UA400
WASHINGTON, DC
(IAD - DULLES) 5:32 PM
RALEIGH/DURHAM, NC
(RDU) 6:47 PM 737-800


I submitted the information to some European websites that might be able to assist in such a claim but the case was denied since the flight date was more than 18 months ago, and the deadline for such claims is 2 years for citizens in The Netherlands.

Any advice you may have in companies or individuals who would be able to help, or how I could possibly approach United Airlines myself would b emuch appreciated. My concern is that such claims could take a significant amount of time, and we might run into denial based on it not being dealt with ny the 2 year mark. This is new territory for me.

Thank you for our advice in advance,