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Thread: KrisFlyer and missing miles claims
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Old Jun 22, 2017 | 6:23 pm
  #3  
puchong
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Join Date: Mar 2017
Posts: 1,865
Originally Posted by SQ319
You can submit a missing mileage form and include your boarding pass and e-ticket. This manual process takes 2-4 weeks.

You can also do an online submission, which doesn't require you to submit a boarding pass or e-ticket. I did this once for an ANA domestic flight and my miles were credited within 1 week.

I never had any missing mileage claim request (on SQ, CA, NH) turned down.
Submitting a missing mileage form appears to require a 4-week waiting period and I would like to initiate the process sooner than that.

Could you perhaps explain the process of an "online submission"? I looked around the Krisflyer website, but could not find any link for this.

Thanks
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