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Thread: Ability to refare multi-carrier ticket may not match on-line fare bucket avail'y.
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Old Jun 22, 2017, 12:57 pm
  #3  
PaulInTheSky
 
Join Date: Jun 2010
Location: ROC/NYC/MSP/LAX/HKG/SIN
Posts: 3,214
Originally Posted by eng3
Before hanging up did you actually wait for the agent to "try again"? I've had this happen before, the agent will try again or have to call the rate desk and will eventually be able to find the fare if its really available. It just takes a while. If this required calling the rate desk and you weren't willing to wait and HUCA too soon, then it makes sense getting the same response from the next agent. If you did wait and the agent just gave up, then I guess you just had bad luck.
Yup.

Me: I could see the routing I wanted in W and V exactly 30min ago.

1st agent: Let me try again,

Five minutes later, she came back saying they tried to request ANA for HKG-NRT V, ANA responded with no V available.
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