FlyerTalk Forums - View Single Post - FAQ: aavacations.com / AA Vacations flight & vacation package questions, discussion

Jun 22, 2017, 6:42 am

#177

aztimm

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Quote:

Originally Posted by Max M

FWIW, for more than 10 years, AA Vacations phone reservations was not staffed by "true" AA employees, but was outsourced to a company called Trase Miller Technologies.

As of February 1, 2017, Trase Miller ceased operations, and another company Connexions Loyalty [owned by Affinion Group] took over the phone booking arm of AAVacations.

Are you sure that they outsource all of the vacations work?

For many years, HP did this themselves, then with the HP-US merger, they ended the US outsource and brought everything in-house.
It would surprise me if they got rid of all of the people, some who had been doing this for many years.

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