Originally Posted by RealHJ

Same experience here. Agents are either deadly afraid to do it, or don't know how (lack of training), don't have access (DL doesn't want to let them do their job), or just don't care about the customer at all..

It's getting harder and harder to use DL SlyMiles...

And gone are the days when DL still had some elements of NW left within that cared about the customer. The DL corporate culture & attitude of "couldn't care less about the customer" is now practically thoroughly prevalent throughout.

@:-) TIP: if you are trying to book multiple seats on one PNR, have DL split it up and book it one by one. That may work. Or at least you'll be able to book the ticket for one of the passengers...then can try for the other one later, or may need to bite the bullet and buy a revenue ticket for the other pax. Based on some recent reports, it seems that DL is [i]may[/b] be able to book MU actual availability -1, so if MU has O2 available, DL can only book 1 seat.