Not surprising that people using other OTA's were having issues also, as Hotwire is Expedia, which has dozens of OTA's that all come into the hotel the same way. There are many reasons that this can happen, hotel issues, OTA issues, enough so that I personally always check and double check my reservations.

Lol, I love that many times I get emails from the OTA saying "No need to confirm, your reservation is secured". Yeah, right. It is secured until it isnt.

Glad it worked out for you. Sucks traveling all day just to have a hassle like that when you get to your destination.