Originally Posted by
airzim
Just did TP EWR-LIS-LHR-RT on paid J. I think the worst J service I've ever taken.
1) Flight had the angled lie flat. Nearly impossible to sleep
2) The food was embarrassing. Everything was served in plastic wrap or covered in plastic containers. I've never seen this before. The food quality is pretty marginal.
3) If you're transiting LIS, to a non Schengen country, there's no access to a lounge. The only way is to enter the EU and exit back again which takes way too much time to bother. But nobody tells you this. There's no transit desk in LIS so I spent 20 minutes asking non TP employees to find the lounge only to find out there is no lounge. So you just sit and twiddle your thumbs like you've paid for a coach seat.
4) The crew on every sector fawned over the employees on non rev travel and almost ignored paying passengers.
I will never fly TP again.
1. JFK service has lie-flat. EWR still gets angled-flat
2. I don't mind the plastic wrap on african routes actually. Their SOP is to serve everything wrapped, but IMHO they should change the SOP.
3. Yea it sucks, especially if you don't have an EU passport. Even then the lounge is nothing to write home about.... not like it was before the airport refurb closed the TP lounge.
4. I've had that experience too and I don't like it either. TP has a real service culture problem. Sometimes get great crews, but they're mostly an exception.