Originally Posted by
euslaner
A good agent gave me the details on an itinerary a few days ago. I am ready to book and I called the 1K desk. The agent didn't want the details of what I wanted. She told me that she would look for the available alternatives. I told her that I knew what I wanted and she said she could not do this. I asked for a supervisor and she told me that the supervisor would listen to the recording to see who is right. After waiting 10 minutes I hung up, called again but as another agent was booking my flight my phone went dead. So I used another line and another agent would not book anything without giving me a full set of alternatives. I told her that I knew what I wanted and she refused to listen to me. I hung up. I called again and asked for a supervisor and after 15 minutes on hold I hung up yet again.
Is there a reason why 1K agents have become so rude?
Unless I'm interpreting your writing wrong, it appears you're 'hanging up' on the agents because you can't wait more than 10-15 minutes?
They have said they're getting a supervisor. Sometimes these things take time, especially when the weather in EWR is a real hot mess.
You're not going to get what you want by hanging up the phone. How about just staying on the line until the supervisor gets back to you...if it was hours, I would say yea maybe you should hang up, but really, 10 minutes?