A good agent gave me the details on an itinerary a few days ago. I am ready to book and I called the 1K desk. The agent didn't want the details of what I wanted. She told me that she would look for the available alternatives. I told her that I knew what I wanted and she said she could not do this. I asked for a supervisor and she told me that the supervisor would listen to the recording to see who is right. After waiting 10 minutes I hung up, called again but as another agent was booking my flight my phone went dead. So I used another line and another agent would not book anything without giving me a full set of alternatives. I told her that I knew what I wanted and she refused to listen to me. I hung up. I called again and asked for a supervisor and after 15 minutes on hold I hung up yet again.

Is there a reason why 1K agents have become so rude?