Originally Posted by
Points Scrounger
Was I expecting too much in thinking the check-in agent should've been the one to do that in the first place?
The uncomfortable seat was the worst part; the down Wi-Fi was merely disappointing. Staff were terrific! Was my transcon seat really EMS? If not, should I request a refund?
Hi welcome to the club. It sounds like the delay was a "work in progress" after you got to the airport so how would the check-in agent have known your connection would end up being too tight?
In general, I find the A321 Core seats to be uncomfortable on flights longer than 2.5 hours. I can only fly in an EMS seat on those flights and usually with something behind my lower back. This from someone who regularly does barre class and other core work.
As for your seat, there are currently 2 configurations of the Core A321 as they get switched over to the new configuration. So it's entirely possible your seat was a regular Core seat. Were the overhead bins labeled as EMS?
I flew on a redeye in March that also didn't have functioning FlyFi. They tried numerous resets to no avail. Disappointing yes but my LiveMap worked so that made me happy.