Originally Posted by coolfish1103

Well, update on that issue of miles...

JAL is not being helpful at all. I even called the headquarter.

1. They cannot tell you why the miles are not credited correctly.
2. They cannot guarantee miles will be credited.
3. They don't know what's wrong with the system and they are conducting an investigation.
4. They tell you post flight credit can take up to 4 weeks so you have to wait. Sorry for your inconvenience but no reason needed to be given (but why is that my fault when the membership # is correctly listed on the boarding pass? It did not need to go to post flight credit at the first place, and I as a consumer is punished because of JAL's IT failure).
5. If the miles get posted it will be for 01JUN but status will not be retroactively granted for flights taken during the so-called investigation even though it's their system problem.
6. They say they need to further investigate with AA on what my ticket actually credits, and they won't tell me what they need to investigate. They will not even agree to a three-way calling with AA. No idea what they are investigating.
7. Everything is going by the system, they cannot manually credit (yea right? They even audit accounts periodically and add/remove things they deem necessary).

I plan to file a dispute with DOT and BBB if JAL does not credit the correct bonus miles because of their own IT failure with AA. Utter failure on JAL IT and SOP.