Originally Posted by
3544quebec
I am surprised that AccorConcierge has not stepped in to try to resolve this issue as it seems to be a recurrent customer service failure involving what are likely to be Accor's most frequent stayers in the Asia Pacific.
Accor+ is a separate entity to LCAH with different management. LCAH CS can't touch Accor+ accounts it seems.
About the stuck account - just try asking Accor+ to release your account to LCAH (email is probably best) and then pursue with LCAH as you will have evidence of meeting the qualification criteria. It seems that when Accor+ release your account, status is based on the year it is released in (not the previous year). I'm told it's a "computer says" analogy. I doubt Accor+ would (or can) upgrade the status of a released account as it's not their property.