Originally Posted by
Prospero
I am inclined to agree with this but if a claim is to be made, should it not be based on actual damages incurred?
Passengers travelling between LAX and LHR in Club are offered food
- a starter and side salad with a choice of bakery items from the bread basket
- a main course with a further choice of bakery items from the bread basket
- cheese and biscuits
- a dessert
- fresh fruit
- self service items from the Club Kitchen
- breakfast starter (muesli or fresh fruit) with a choice of bakery items
- main course breakfast
As passengers are perfectly entitled to turn down any or all of the above offerings, I am struggling to quantify the value of the actual damages incurred above zero.
So when a seat is broken - how do you value that?
BA advertises a specific experience with CW - It's really up to the judge to value what wasn't delivered and the value of having to sit for 10+ hours in a filthy seat.
The value is probably somewhere between a Y fare and the CW fare OP paid.
If OP used miles, he should establish their value by bringing to court a printout of how much BA sells Avios to the public for -- That will establish a monetary value of what the seat cost him vs. a Y seat.