Originally Posted by elitetraveler

I think in U.S. small claims court, OP may have a decent argument to get some type of refund for his trip - perhaps the difference between what he paid and and the WT fare --

I think the argument would be along the lines that this is what OP bought - direct from BA's website

https://www.britishairways.com/en-us...ess/club-world

and what OP got was a dirty seat, with spilled liquids and nothing to eat for 10 + hours - and that when BA had a chance to even serve him a veg. breakfast, they choose not to offer it to OP first.

In Small Claims court BA will have to send somebody to represent itself -- and I believe in Small Claims Court there is sometimes a hearing before the 'trial.' In other words, if OP paid $3,000 for CW based on the shangri-la BA promises in its ad and is asking for say $500 or $750 back based on having to sit in a dirty seat and not be fed for 10 hours - a judge could sympathize with that type of argument, particularly if OP showed that BA charges say $350 or $500 for a WT seat on the same flight.


It also could be that BA just doesn't send somebody to represent itself -- I've had at least 2 friends i know that sued in small claims court and won simply because the big company they were suing never sent anybody to represent themselves.

Judges I believe value fact-based arguments that are well documented and print outs from BA's website on what they promise for the CW experience would speak to that point, as well as the difference in fare OP paid from WT to CW to buy that experience.