Originally Posted by
corporate-wage-slave
I think the online code does indeed expect the ticket to have been paid for directly by the passenger, I suspect it is falling over the payment process when it discovers that it doesn't have full access to whatever payment process was used in the initial booking. Many people booking via an agency won't ever see a POUG, for example if the payment was made in Euros or via an offshore payment channel.
That makes some sense. It's just bizarre it affects some tickets whereas others are fine (and all are booked through the same agent). I wonder if they're inconsistent in the bookings in some way and only variably attaching the on-business number to tickets or something similar and that's breaking it (I don't hold our travel agent in particularly high esteem, though to be fair they manage to get my exec club number in every booking consistently).
Fortunately I'm shortly moving onto new things and gain the right to book my own business travel directly so I shall see how things change then...