Originally Posted by SkiAdcock

Don't know if it will occur every time, but for this one you'll need to ask MR cust svc to manually post the incidentals for the stay & provide the incidentals folio.

It might also be an int'l vs. North America issue. We've had reports of prepaid rates not even generating points for the room rate int'ly, & it being suggested that someone spend something on incidentals (even if small amount) to trigger a folio at all.

Moving forward it certainly can't hurt to ask a property to prepare a folio that shows room charge, that you pre-paid (they might have to list it as deposit), & the incidentals. Not sure they'll all do it but can't hurt to ask.

Cheers.