Unable to receive incidental points with a prepaid booking
Rencently I stayed at one of Renaissance and book a repaid aka non-refundable rate, When I checked out the hotel receipt only charged me for dining , as my room rate was already charged before I checked in.
Later when I received my points of this stay, I found that the base points I received is only room rate and my incidental points was not added. I contact marriott guest service, they told me because the system only allows one receipt as points per stay, that's why your incidental is missing.
But I don't want contact them and ask them to manually add missing incidental points every time when We book a prepaid rate. Is there anyway to solve this problem?
It looks unlikely to ask hotel to charge room rate and incidentals into one bill for a prepaid rate, since they must charged your room before you check in, and charge incidentals when you check out