Originally Posted by
Symmetre
Straight answer is, Air Canada doesn't think to do things like this because they couldn't care less about customer experience. The only thing that matters to Calin and the management team is making their next bonus.
When turned down by an AC agent, I usually end the conversation by saying. "I will just go sit in the lounge enjoying AC complimentary wine and spirits for an extra hour or two. How does the later flight look, hate it when we don't get out in time by having to go through that entire thing of offering compensation for inconvenience tp passengers."
I find the smaller stations are more focused on getting passengers to the hubs as quickly as possible and creating room on later flights. YYJ is a good example.