Chase is a dumpster fire with this one. I've now paid the annual fee 3x and only received the $12k benefit once. They screwed up their math for last year and I'm STILL fighting with Chase over it... have even had agents tell me I am owed the free night.
Also... I already have a Sapphire card... and a Freedom... they are going to send me another? ... use is that?
Going to redeem my Fairmont points into gift cards, call and cancel... and get them to refund the annual fees.