I am still waiting for the Service Fees which I paid for this booking to be refunded to the credit card I made the booking with – please can you look into this and advise. Additionally, I have not received the EU261 Compensation and Disruption Expenses, though I note from your email of 13 June that these may take up to 5 working days to be processed.

With respect to the non-reinstatement of the American Express Companion Voucher (Amex 241) as it is part-flown, if you are not prepared to resolve this per my suggestion below, I would like you to issue a final response letter so that I can raise this complaint with CEDR (or any other appropriate body).

To confirm my situation, the return leg of my holiday: KLX-LHR was cancelled. For this flight I paid: 20k Avios + Amex 241 + 2k Avios + 2k Avios + £50 RFS fees. To date 24k Avios have been recredited to my account and nothing else. On 5 June 2017, I received an email from BA stating Amex 241 would be returned to my account. Your email on 14 June now states that it cannot be reinstated.

At the very least, if you cannot reinstate the Amex 241, you should recredit the equivalent number of Avios that effectively have been “saved” by using the Amex 241 being 20k Avios in my case. If you are not prepared to do this then I will be pursuing the equivalent cash equivalent of these Avios. Your current selling rate of 20k Avios is £xxx. In all respects I believe that this is fair.

To say that the cost of the Companion travel is nil is not at all correct. The Amex 241 is not a free voucher. In order to obtain this voucher I had to pay an annual fee to American Express as well as incur significant expenditure on that credit card, which comes at a significant opportunity cost.