Originally Posted by
tuolumne
Oscar has turned the train around from the edge of abyss after decades of disastrous employee relations. Yes, these things take years to change, but make no mistake of the progress Oscar has made. The scapegoating of unions is getting so tiring to read here frankly.
I don't care about the sketchy Dr. Dao, or some psychopath who pushed somebody 2 years ago, or how a customer that should've got a hotel didn't - yes, they make for an inconvenient narrative, but Mr. Munoz's accomplishment re: employee relations is grossly underestimated here, where there seems to be more focus on ice cream sundaes than all the tough work he's put in, and progress that has resulted.
Like seats on the 77W and coming soon on the 772s that at 3-4-3 are .6" narrower than on a 737. Or a BE fare that because it runs for all fare brackets, requires United elites to pay $30+/- on every trip if they want to use their elite benefits?
United continues to be an airline run via a spreadsheet, all short term thinking, no focus on customer service or comfort. The crows are coming home to roost.
from my perspective I am actually less interested, and United offers me less as a passenger, than it did under Jeff.