While UA certainly has a few "Hot Heads" working for them I am NOT going to drop out of the program to prove a point. TOO much invested to allow a few punks to mess with my flying experience. Once UA gets a belly full of paying all these stupid lawsuits, perhaps then the supervisors will get off their butts and kick some A$$, emphasizing professionalism. That would of course mean that they need to get out front and observe what their employees are doing, and not let a pax remain unconscious, on the lobby floor, for several minutes while the entire gang just looked on, and not even having the decency to dial 911. The crux of problem is the lazy/complacent supervisors who are hiding in the break rooms, so as to not have to deal face to face with their customers.