Originally Posted by
Frayed_Yak
Surely the above-and-beyond service attitude to DM's is one of CX's few remaining competitive advantages when compared to the likes of SQ, JL, QR, etc.
But very unfortunately this has resulted in more and more DYKWIA bad a**... Taking all and every tiny bit of advantage, exploiting the system for their own benefit at the expense of all other fellow DMs... or simply all passengers...